Consumer Terms of Service

Terms at a glance

• Joyn is an event and messaging service, currently in closed testing. It is free to use, with an optional auto-renewing subscription called Joyn Plus that you can buy in the iOS app or on joynevents.com. The price, the billing period, and any trial are shown before you buy, and you manage or cancel the subscription where you bought it.
• You can cancel Joyn Plus at any time. If you bought it on joynevents.com, you can also withdraw within 14 days for a full refund.
• Keep your account secure, respect other people, and do not misuse the service.
• You own the content you create. You give us only the permission needed to operate Joyn and show that content to the people you choose.
• AI output can be wrong. Read it before you rely on it or confirm an action.
• You can delete your account at any time. These terms do not take away consumer rights that the law says cannot be waived.

1. About Joyn

Joyn helps friends coordinate events and stay in touch through the iOS app and companion website. When these terms refer to the service, they mean the app, the website, and the Joyn features available through them.

Joyn is operated by Joyn Events AS. Organisation number: 938 238 294. Organisation form: Aksjeselskap (AS). Register: Foretaksregisteret. Registered business address: Fossen 20, 1530 Moss, Norway. You can contact the company at support@joynevents.com; current details are also available on the Company information page.

Joyn is in closed testing, so joining may require an invitation or access through Apple's distribution channels. Joyn is free to use, with an optional paid subscription called Joyn Plus, described below.

2. Eligibility and your account

You must be at least 16 to create or use a Joyn account. There is no parental-consent route for anyone younger. If the law where you live sets a higher minimum age, or another eligibility requirement, you need to meet it before using Joyn.

You can sign in with Apple or an email code where those options are available. You are responsible for keeping your account and sign-in details secure. You agree to:

• Give accurate account information and keep it reasonably up to date.
• Keep sign-in links, codes, and your Apple Account details to yourself.
• Not share your account or let someone else use it.
• Email support@joynevents.com as soon as you think someone has reached your account without permission.

You are responsible for activity under your account unless it results from our failure to meet our obligations.

3. Using the service and Joyn Plus

We give you a personal, limited, non-exclusive, and non-transferable right to use Joyn for personal, non-commercial purposes while this agreement remains in effect.

Joyn's name, app, website, software, and designs belong to us or our licensors. These terms do not transfer ownership to you. You may not copy, modify, distribute, sell, or create derivative works from the service except where these terms or applicable law allow it.

Joyn covers events, messaging, friends, media, notifications, calendar, place search, safety, and AI features. What is available can differ between the iOS app and the website, and some of it is limited while we are in testing.

Joyn Plus

Joyn Plus is an optional auto-renewing subscription that unlocks the paid features listed on the purchase screen. Those can include a private assistant, assistants in group conversations, a daily brief, richer polls and follow-up tools, event schedules and tasks, and recurring events. The purchase screen always shows what is included before you subscribe.

You can buy Joyn Plus in the iOS app or on joynevents.com. Where you buy it decides who bills you and where you manage the subscription, but the features are the same, and Joyn Plus bought in one place works in the app and on the website alike.

In the iOS app. Apple processes Joyn Plus purchases made in the iOS app and links them to your Apple Account. Before you confirm, Apple and Joyn both show the price in your currency, the billing period, any introductory offer, and the price that applies once the offer ends. Your Apple Account is charged when you confirm.

If Apple finds you eligible for a free trial, its length is shown before you buy. Unless you cancel before the trial ends, it becomes a paid auto-renewing subscription at the price and billing period you saw when you subscribed. Apple decides eligibility for introductory offers, and an offer may be limited across subscriptions in the same subscription group.

A subscription bought through Apple renews automatically for the billing period you chose unless you cancel it in your Apple Account subscription settings. Cancelling normally takes effect at the end of the current trial or paid period, and you keep Joyn Plus until then unless Apple tells you otherwise. Where required, Apple will notify you or ask for your agreement before a price increase.

Deleting the Joyn app, or your Joyn account, does not cancel a subscription that Apple bills. If you do not want it to renew, cancel it in your Apple Account settings first. If you later create a new Joyn account while a subscription you bought directly is still running, Restore purchases can bring it back, as long as you are signed in to the same Apple Account. For security, a subscription still attached to another live Joyn account cannot be moved; sign in to that account, or email support@joynevents.com if you cannot restore it.

Apple manages App Store billing, cancellations, and refund decisions. You can request a refund through Apple's purchase-support service.

On the website. On joynevents.com, Joyn Plus is sold through Link (Sold through Link, LLC, part of Stripe). Link takes your payment, charges any tax on our behalf, and sends your receipts, under its own terms. Joyn Events AS provides Joyn Plus and is responsible to you for it, including cancellation, withdrawal, and complaints. Before you confirm, the price in your currency, the billing period, and the renewal terms are shown. There is no free trial on the website.

A subscription bought on the website renews automatically at the end of each billing period, at the price you agreed to, until you cancel it. You can cancel at any time on the Joyn Plus page of your account, in your Link account, or without signing in at Cancel contracts here, and we confirm every cancellation by email. A monthly plan then ends at the end of the month you have paid for, and you keep Joyn Plus until then. On the Joyn Plus page you can also switch between monthly and annual billing; the switch takes effect at your next renewal, and nothing is charged or refunded for the switch itself. We give at least 30 days' notice by email before a price increase, and it applies only from your first renewal after that notice. You can cancel before it applies.

Annual plans. Before each renewal of an annual plan, we email you a reminder 35 to 45 days ahead, with the amount you will be charged and the last day you can cancel. If you cancel during the first year, you keep Joyn Plus to the end of that year. After the first year, a cancellation takes effect at the end of the current calendar month, and we refund the whole months you have not used, to the payment method you used.

Your right to withdraw. You can withdraw from a Joyn Plus purchase made on the website within 14 days, counted from the day after the day you subscribe, without giving a reason. Consumers in the EU and the EEA, which includes Norway, and in the United Kingdom have this right by law, and we give the same right to everyone, wherever they live. Before you buy, you are asked to agree that Joyn Plus starts straight away; you still get a full refund if you withdraw. To withdraw, use Withdraw from contract here on your Joyn Plus page, send us the model form below, or email support@joynevents.com saying that you withdraw. We confirm receipt by email straight away, end Joyn Plus, and refund everything you paid for that purchase, using your original payment method, within 14 days. The right covers the purchase that starts a subscription, not its later renewals.

Deleting your Joyn account cancels a subscription bought on the website straight away, and you will not be charged again. For any other question about a website purchase, email support@joynevents.com. Nothing in this section limits refund, cancellation, withdrawal, or other consumer rights that applicable law gives you.

The service can have bugs, be interrupted, and change as we develop it. Section 10 explains how we handle significant changes.

Model withdrawal form

Fill in and return this form only if you want to withdraw from the contract. You do not have to use it: any clear statement that you withdraw, such as an email, works just as well.

• To: Joyn Events AS, Fossen 20, 1530 Moss, Norway, support@joynevents.com
• I hereby give notice that I withdraw from my contract for the provision of the following service: Joyn Plus
• Ordered on:
• Name:
• Address:
• Email address used for Joyn:
• Signature (only if this form is sent on paper):
• Date:

4. Community rules and enforcement

Joyn is for coordinating events and staying in touch with other people. You must not:

• Harass, bully, threaten, exploit, endanger, or abuse anyone.
• Share content that is illegal, hateful, or violates another person's rights, including privacy or intellectual-property rights.
• Send spam or unwanted bulk messages.
• Impersonate someone or misrepresent who you are.
• Break, disrupt, overload, scrape, or gain unauthorized access to Joyn or its systems.
• Reverse engineer or copy the service except where applicable law expressly allows it.
• Use Joyn to break the law or help someone else do so.

You can block or report anyone who breaks these rules. We assess reports with a mix of automated tools and human review: a clear and serious violation can be hidden automatically, while anything unclear or higher-stakes goes to a person. You can always ask us to look again at an automated decision. Our Privacy Policy explains how we handle report data.

We may remove content or restrict an account where that is reasonably necessary to enforce these terms, comply with the law, or protect Joyn or other people. Section 9 explains notice and appeal.

5. Your content

You own the messages, media, event details, posts, comments, tasks, profile information, and other content you create in Joyn. You are responsible for that content and must have the right to share it.

You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, and display your content only as needed to operate Joyn and show it to the people you share it with. This permission does not let us sell your content or use it for advertising.

The license ends when your content is no longer needed to run the service. When you delete something, Joyn takes it out of the product, clears its contents from the live database, and queues the private files for permanent deletion. An empty message marker, or a shared event or conversation, can remain where it is needed to keep other people's own content and the order of a conversation intact. We keep limited records beyond that only where the law, a live legal claim, or the prevention of serious abuse requires it. The Privacy Policy sets out deletion and retention in full.

People who receive your content can save it or share it outside Joyn. It is worth thinking about the audience before you post or send something.

6. AI features

Joyn includes a private assistant, assistants in group conversations, and an assistant-written brief on Home. These features draw on relevant Joyn context to answer questions, draft things, and propose actions for you to review. Our Privacy Policy explains when content is sent to our AI providers, and what goes with it.

A conversation assistant posts replies that everyone in that conversation can see. Someone else's private assistant can use messages that person is allowed to read. The Home brief summarizes recent event changes and unread messages when Home refreshes.

Joyn may store personal memories for your private assistant, and shared notes for a conversation assistant. The Privacy Policy explains who can see them and how to remove them. Usage limits can temporarily restrict AI features.

AI output can be wrong, incomplete, or out of date. Read it, and any action it proposes, before you rely on it or confirm it. Joyn always distinguishes something it did from something it handed to you: a sent booking request means the email went out and nothing more, and a booking-page or phone handoff means only that Joyn opened the page or started the call.

Restaurant booking help can gather the details, check published hours, and then open the restaurant's booking page, send a request email once you confirm it, offer a call, or tell you that no channel was found. Joyn cannot see live availability, does not fill in forms on a booking page, does not place calls for you, and never claims that a venue accepted a booking. Only the restaurant or its booking provider can confirm a table.

AI output is not legal, medical, financial, or other professional advice. Please use a qualified professional when you need that kind of help.

7. Third-party services and Apple

Some Joyn features rely on services from Apple and other companies, and their own terms can apply when you use them. We are responsible for Joyn, but not for services outside our control. The Privacy Policy names the providers that handle personal data for Joyn.

Apple App Store

If you received Joyn through the Apple App Store, Apple's standard Licensed Application End User License Agreement also applies. These terms are between you and us, not Apple. Apple does not provide maintenance or support for Joyn.

We, not Apple, are responsible for Joyn and for addressing claims about the app to the extent required by these terms and applicable law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

8. Privacy and communications

Our Privacy Policy explains what personal data Joyn uses, why, who receives it, how long it is kept, and your choices.

People in a conversation can see and may keep the messages you send. Depending on the conversation and settings, read status can show when a message was seen.

Joyn sends push notifications and service or account emails. You can change the push permission in iOS Settings, and which notifications you get in Joyn. Some account messages, such as sign-in codes and important service notices, are necessary to run your account.

9. Account deletion, suspension, and termination

Delete your account

You can end this agreement at any time by deleting your account in the iOS app under Profile → Edit profile → Delete account. Account deletion is free and takes effect when the deletion flow completes.

Deletion removes the private files your account owns, and checks that they are gone, before deleting the account, your messages, and anything held for you alone. Shared conversations remain for the other people in them, but your account and messages are removed. If you host an event with a co-host, Joyn hands the event to the longest-standing co-host so it can carry on; an event with no other host is deleted. The narrow exceptions, covering legal duties, a live claim, serious safety, provider backups, and copies already outside Joyn, are set out in the Privacy Policy.

Action by Joyn

We may remove content, restrict features, suspend an account, or end access if we reasonably believe you have seriously or repeatedly broken these terms or the law, or if action is needed to protect people, Joyn, or the service. We also act where the law requires it. Wherever we can, we keep the response proportionate to the problem.

Where it is reasonable and lawful, we will tell you what we did and why, and give you a way to ask for a review. We may delay or withhold that notice if it would create a safety risk, compromise an investigation, or break the law.

When this agreement ends, your right to use Joyn stops. Terms that must continue by their nature still apply, including content permissions needed for retained shared content, intellectual-property rights, liability limits, and dispute terms.

10. Changes to Joyn or these terms

We may add, change, or remove features as we develop Joyn, respond to security or safety needs, comply with law, or adapt to technical or product changes. If a change materially reduces the core service, we will give reasonable advance notice where possible. You can delete your account at any time.

If you pay for Joyn Plus and a change affects it materially and for the worse, we tell you by email before it takes effect. You can then end the subscription within 30 days of that notice, or of the change itself if that comes later, and get back what you paid for the unused part of the period. We make that refund ourselves for a subscription bought on the website; for one bought through Apple, email support@joynevents.com and we will sort out the refund with you.

We may update these terms for the same reasons. For a material change, we will update the date at the top and notify you through Joyn, by email, or by another reasonable method before it takes effect. If the law requires your consent, we will ask for it.

If you do not agree to updated terms, you can stop using Joyn and delete your account before they take effect. Continued use after the effective date means the updated terms apply, except where the law requires a different form of agreement.

11. Service expectations and liability

Joyn is in closed testing. We cannot promise that it will always be available, free of errors, or right for everything you need. Content from other people, AI output, venue information, and third-party services can be inaccurate or unavailable.

Nothing in these terms excludes our obligation to provide the service with the care required by law or limits consumer rights that cannot be waived. Nothing excludes or limits liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, fraud, or anything else that cannot legally be limited.

Subject to those protections and to the maximum extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when you agreed to these terms or that result from circumstances outside our reasonable control. Our total liability for claims relating to Joyn will not exceed the greater of the amount you paid us in the 12 months before the claim or EUR 100.

12. Governing law and disputes

Norwegian law governs these terms. This choice does not take away mandatory consumer protections provided by the law where you live.

Please email support@joynevents.com first, so we have a chance to put things right. If we cannot, you can ask the Norwegian Consumer Authority (Forbrukertilsynet) to mediate. If mediation does not settle a dispute that the Consumer Complaints Committee (Forbrukerklageutvalget) can decide, such as one about the right to withdraw, it can go to the committee for a decision. You can also use another recognized consumer dispute body, including one where you live. The Norwegian Consumer Council explains where to complain.

You or we may bring a claim in the Norwegian courts, except where mandatory law lets you bring it elsewhere, including in the courts where you live.

13. Contact us

For questions about these terms, email Joyn Events AS at support@joynevents.com.